Sophos Console Login Error

Sophos Console Login Error

I have run into this issue several times especially when upgrading to newer versions or installing the Admin Console on a new client.

Cause

This error occurs because the logged on Windows account is not a member of the required groups, or the windows account differs from the DatabaseUserName detailed in the following Windows registry entries:

HKEY_LOCAL_MACHINE|Software|Sophos|EE|Management Tools HKEY_LOCAL_MACHINE|Software|Wow6432Node|Sophos|EE|Management Tool 

 What to do

 1. Open Registry Editor

Start,run, regedit, right mouse click registry key and check the following values:

• DatabaseUserPassword 
• DatabaseUserName

For 32 bit operating systems

• HKEY_LOCAL_MACHINE|Software|Sophos|EE|Management Tools

For 64 bit operating systems

• HKEY_LOCAL_MACHINE|Software|Wow6432Node|Sophos|EE|Management Tools 

2. Check that the username listed under the 'DatabaseUserName value is a member of the following groups:

• Sophos Console Administrators   
• Sophos DB Admins   
• Sophos Full Administrators

If not present under these groups then

1. Add desired useraccount to the above groups
2. Restart the Sophos Management Service
3. Restart the SQL Server (SOPHOS) service 
4. Open Sophos Enterprise Console

3. If issues persist please contact Sophos Technical Support,